Privacy Policy

Who we are

This website is operated by Hāpuʻu House. This policy explains what information we collect through this site, how we use it, and the choices you have.

Information we collect

Information you give us when you contact us or book: your name, phone number and email.

How you reached this site: the referring website and tags on advertising links (such as UTM parameters and ad click IDs). These are kept in first-party cookies in your browser.

Aggregate site statistics: how many times each page was viewed per day. We do not store your IP address or a log of individual visits.

How we use it

To process your orders and reservations and to tell you about their progress by text or email (accepted, ready, reservation confirmations and reminders).

To understand which channels and ads bring in guests, and to improve our menu and service.

With your consent, to send you offers (see "Marketing texts and emails" below).

For advertising: we may upload the email addresses and mobile numbers of guests who agreed to receive marketing, after irreversibly encrypting them (SHA-256 hashing), to Meta (Facebook, Instagram) and Google, so that our ads can be shown to you or to people similar to you. Those platforms may use the hashed list only for matching, not for any other purpose. You can ask us to remove you from these lists at any time.

Marketing texts and emails

We send marketing text messages only if you ticked the consent box when ordering. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.

Reply STOP at any time to opt out, or HELP for help. After you opt out we may still send messages directly related to your orders and reservations.

Every marketing email includes an unsubscribe link.

We do not sell or share your mobile number or text-message consent with third parties for their own marketing.

Who we share it with

Service providers that help us run this site: hosting, text messaging (Twilio), email delivery (Resend), and payment processing (Stripe, when you pay online). They may process information only on our instructions.

The advertising platforms described above (hashed lists only).

When required by law. Otherwise, we do not sell your personal information.

How long we keep it

We keep your information for as long as you remain a guest of ours, or as required for legal and accounting purposes. You can ask us to delete it (see below).

Your choices

You can contact us to see, correct or delete the information we hold about you, or to stop using it for advertising. We will respond within a reasonable time.

You can clear or block cookies in your browser; ordering still works without them.

Children

This site is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy and will change the date on this page when we do. Last updated: 2026-11-13.

Contact us

Hāpuʻu House, 1610A Kinoole Street, Hilo, HI 96720